FAQS
WHAT MAKES ODDWAX™ VINYLS EXCLUSIVE AND LIMITED EDITION?
ODDWAX™ vinyls are crafted in collaboration with artists we love and produced in very limited quantities. Each release may include unique artwork, special packaging, or exclusive tracks.
HOW CAN I FIND OUT ABOUT UPCOMING ODDWAX™ RELEASES?
Subscribe to our mailing list and follow us on social media to receive updates on upcoming releases, pre-order dates, and exclusive offers.
CAN I PRE-ORDER ODDWAX™ LIMITED EDITION VINYLS?
Yes, pre-orders are available for all releases. Pre-order information will be announced through our newsletter, website and social media channels.
WHAT PAYMENT OPTIONS ARE AVAILABLE AT ODDWAX™?
We accept major debit/credit cards, Amazon Pay, Google Pay, Apple Pay, Shop App Pay and PayPal, and other secure payment methods as listed during checkout.
HOW WILL MY VINYL BE PACKAGED FOR SHIPPING?
We use durable, highly protective packaging specifically designed for vinyl records to ensure they arrive in perfect condition.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Due to the exclusive nature of our limited edition releases, all sales are final. If your vinyl arrives damaged, please contact our customer service for assistance with a replacement or refund.
HOW CAN I TRACK MY ODDWAX™ ORDER?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our carrier's website.
DOES ODDWAX™ SHIP INTERNATIONALLY?
Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.
Please note we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with free shipping.
HOW SHOULD I CARE FOR MY ODDWAX™ VINYL RECORDS?
Store your vinyl records upright in a cool, dry place, away from direct sunlight. Keep them in their original sleeves and static free inlays to protect them from dust and scratches.
WHAT SHOULD I DO IF I HAVE ADDITIONAL QUESTIONS OR NEED SUPPORT?
Our customer service team is here to help. You can reach us via email at clientservices@odd-wax.com, and our contact information is available on the "Contact Us" page of our website.